> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kalimna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Prompt Writing Basics

> Learn how to write effective system prompts and initial messages for your AI assistants

Kalimna.ai uses a **System Prompt** to guide how your AI assistant interacts with callers. Crafting an effective prompt is key to smoother, more accurate phone conversations.

## 1. System Prompt vs. Initial Message

* **System Prompt**: Overall instructions and context. Example:\
  *"You are the Support Bot for TechMasters Inc. Greet politely, ask for a name, handle basic troubleshooting, and transfer the call if the issue is complex."*
* **Initial Message**: The first thing the AI says, especially for inbound. Example:\
  *"Thank you for calling TechMasters! How can I assist you today?"*

## 2. Clarity & Structure

* **Be Specific**: Outline the main purpose, tone, and steps you want the AI to follow.
* **Use Examples**: Show sample dialogues. *"If the user says they have a billing question, ask them for their invoice number."*

## 3. Handling "Unknown" Cases

* If a user asks about something off-topic, decide whether the AI should:
  * Provide a default response: *"I'm not sure, let me transfer you…"*
  * Gather more details.

## 4. Keep It Short & Focused

* A short prompt often works best; too-long instructions can make the AI slower or prone to "hallucination."
* If you have lengthy content, consider a knowledge-base or chunk your text with headings.

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**Tip:** Periodically review your transcripts to see where the AI might need more or fewer instructions.