> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kalimna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring the Inbound Assistant

> Set up your inbound AI assistant with prompts, voices, and tools for handling incoming calls

An "Inbound Assistant" is simply an AI assistant set to **inbound** mode. Key steps:

1. **Prompt & Voice**

   * Provide a clear system prompt. Example:\
     *"You are the Support Bot for Acme Inc. Greet politely, ask for the customer's need, and attempt to answer basic FAQs."*
   * Choose a voice from the built-in library or a cloned voice.

2. **Initial Message**

   * The first line of dialogue once the AI picks up.
   * Example: *"Hi, thank you for calling Acme Inc. How may I help you?"*

3. **Add Tools (Optional)**

   * **Transfer**: If the caller needs a human agent.
   * **End Call**: Condition to end the call politely.
   * **Appointment Scheduler**: If you want them to book a slot on your calendar.

4. **Call Flow**

   * In the system prompt, mention potential dialogues, e.g., "If they mention billing, ask for their invoice number."

5. **Save & Test**
   * Dial the inbound number from your cell phone.
   * Confirm the AI greets and responds according to your instructions.

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**Tip:** Revisit your assistant's settings regularly to improve the conversation flow—especially if you see frequent hang-ups or missed info.