> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kalimna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound Call Insights

> Access and analyze inbound call data, including transcripts, recordings, and automation triggers

After an inbound call, Kalimna.ai provides transcripts, analytics, and possible automation triggers.

## 1. Recording & Transcription

* **Recording**: Typically saved in the call logs, so you can replay.
* **Transcription**: The AI's recognized text, which is used to generate its responses.

## 2. Post-Call Data (Summary & Extracted Variables)

* The AI can store or forward call info (e.g., name, reason for calling) to a connected CRM or spreadsheet.
* Summaries may include "intent" or "call outcome."

## 3. Automation Triggers

* Using the built-in no-code platform, you can do things like:
  1. **Email or Slack** the transcript to your team.
  2. **Log** the call outcome in Google Sheets.
  3. **Notify** a human agent if follow-up is needed.

## 4. Viewing Insights

* In your Kalimna.ai dashboard, go to **Calls** or **History**.
  * Filter by inbound calls.
  * Click a specific call to see the transcript, recording, or final notes.

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**Note:** For advanced analytics (like call sentiment or deeper classification), watch out for upcoming features or use the webhook/API to feed transcripts into external tools.