> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kalimna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound Calls Overview

> Learn how AI assistants handle incoming calls, from answering to call completion and analytics

When someone dials your dedicated (or SIP-integrated) number, Kalimna.ai can answer automatically through an AI Assistant. This section covers the big-picture flow of inbound calling:

1. **Caller Dials Your Number**
   * A local, international, or toll-free line assigned to your AI assistant.
2. **AI Assistant Answers**
   * Greets the caller using your configured voice and initial message.
   * Follows the **system prompt** to handle inquiries or gather information.
3. **Optional Actions**
   * Transfer to a human operator (if configured).
   * Schedule appointments, check order statuses, or collect data for later use.
4. **Call Completion**
   * AI ends the call politely or transfers to a queue/agent if needed.
   * You get transcripts and call analytics afterward.

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**Tip:** Start by renting or provisioning a phone number and linking it to an inbound-type AI Assistant.