> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kalimna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How It Works (Quick Overview)

> Understand the technical flow of how Kalimna.ai processes and handles phone conversations using AI

Kalimna.ai blends **AI voice recognition** with **LLM-based replies** to conduct live phone conversations. Below is a simplified flow:

1. **Caller or Lead is Dialed**
   * **Inbound**: A customer dials your assigned phone number.
   * **Outbound**: Kalimna.ai's system calls a list of phone numbers from your campaign.
2. **Speech Recognition**\
   The AI listens to what the person says and transcribes it into text in real time.
3. **LLM Decision**\
   Kalimna.ai uses a large language model (LLM) and your configured "system prompt" to craft a reply or decide the next action (like transferring the call).
4. **Voice Output**\
   The AI's response is converted to natural-sounding speech via our voice engine (ElevenLabs voices).
5. **Result & Actions**
   * For **Inbound**: The AI may answer questions, verify info, or take a message.
   * For **Outbound**: The AI can pitch a product, qualify leads, or transfer interested callers to a human agent.
6. **Data & Reporting**\
   You get transcripts, call recordings, call outcomes (like "no answer" or "success"), and the ability to automate follow-up actions.

## Distinctions: Inbound vs. Outbound

* **Inbound**
  * Caller dials a number you rented or integrated.
  * AI picks up, greets, and handles queries or routes the caller if needed.
* **Outbound**
  * You upload or sync leads.
  * AI dials each number, follows your call script, possibly transfers if the lead is interested.

## Next Steps

* Learn about [**Key Terminology**](/terminology) (like "AI Assistant," "Campaign," etc.).
* Jump into [**Getting Started**](/getting-started) to set up your first AI assistant.