> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kalimna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Credits

> Troubleshoot billing issues, understand charges, and learn about refund policies and usage tracking

## 1. Unexpected Charges?

* **Large Outbound Campaign?** Possibly your calls used more minutes than expected.
* **Did You Rent Multiple Numbers?** Monthly fees stack if you keep multiple lines active.

## 2. Refund / Cancellation Policies

* Check your plan's terms. Usually usage-based minutes are non-refundable because resources are used in real-time.
* If you have a monthly plan with included minutes, you can often cancel future renewals but not partial months.

## 3. Tracking Usage

* **Dashboard**: Real-time usage counters show minutes consumed.
* **Notifications**: Set alerts if you near a monthly threshold.

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**Tip:** If usage spiked unexpectedly, see call logs or see if an employee triggered a large campaign by mistake.